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Jennifer convertibles Complaint - Horrible customer service - Tilly sofa bed
Jennifer convertibles Complaint

Jennifer convertibles Complaint

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Horrible customer service - Tilly sofa bed


We picked a model the salesman said could be delivered in one week. When we called the day before delivery to ask when it would be delivered, the salesman told us the model was sold out and the next one would take 3 weeks to get delivered. Despite requesting a waive in shipping fees ($75) the regional sales manager said the best they could do was "allow" us to cancel the order without charge. We are now looking at raymour and Flanigan since we are expecting a baby in a week and need a place for our mother in law to sleep! Worst experience ever and horrible business practices for a growing family. I'm considering calling the better business bureau!


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